Synt LLC ("SYNT", "we", "us") has its registered office at 6102 Cherrylawn Circle, Austin, TX 78723. Your ("you", "User") use of https://synt.com (the "Website") and of SYNT's services is subject to these terms. By using the Website or the services you accept these terms. If you do not agree, please do not use them.
Change note: corrected the billing description and refund policy, added the pays-for-itself promise and the customer-reference clause, listed our sub-processors, and removed template language that did not apply to SYNT.
Data processing terms
Where SYNT processes personal data on your behalf as a service provider or processor, the following data processing terms apply. In providing the services, SYNT processes personal data on your behalf for the duration of our contractual relationship. Processing includes:
- Storing your company logo and images for campaigns and automations on the SYNT platform.
- Collecting shoppers' consent to receive web push notifications in their browsers, under the rules and settings you configure.
- Recording unsubscriptions and the related shopper data.
Your instructions
SYNT processes personal data only to perform the services in line with your instructions. SYNT will not sell, rent, transfer or otherwise disclose personal data to third parties, and will not use it for any purpose other than those in these terms and the functions of the SYNT platform. If SYNT believes an instruction violates applicable law, SYNT will promptly tell you.
Confidentiality and security
SYNT limits access to personal data to people who need it, makes sure they follow your instructions and their confidentiality obligations, and uses appropriate technical and organizational measures to protect personal data against unauthorized access, alteration or other unlawful processing.
Personal data breaches
If a breach results in unauthorized access to personal data, SYNT will notify you without undue delay after becoming aware of it, help you mitigate its effects, and help you meet any obligation to report it.
Data subject requests
- SYNT manages unsubscription requests on your behalf.
- SYNT responds promptly to your questions about processed personal data, so you can answer access, correction and deletion requests on time.
- SYNT forwards to you any request it receives that identifies you as the controller, and provides reasonable help with security, breach obligations and assessments.
Data access and deletion
You can access or delete personal data SYNT processes for you at any time. When our relationship ends, SYNT will, at your request, archive or return the personal data to you or a processor you designate, and delete existing copies, unless the law requires us to keep them.
Audit
SYNT will provide the information and documents reasonably needed to show compliance with these terms. If those are not enough, or a regulator requires it, we will agree an audit plan that uses an independent auditor, gives SYNT timely written notice, takes place during business hours at SYNT's current fees, occurs no more than once a year, is limited to the data and systems relevant to you, and keeps confidential information confidential.
Sub-processors
You agree that SYNT may use sub-processors to provide the services. Our current sub-processors are:
- Amazon Web Services: hosting and processing, United States.
- Google Firebase Cloud Messaging: push notification delivery.
- Stripe: payments, for stores not billed through Shopify.
- Shopify: billing and integration, for Shopify stores.
- Anthropic, directly and through AWS Bedrock: writing notification copy for Cruise Control and for store previews on the Website. It receives brand information and product names, never shopper personal data.
SYNT will update this list at this address. Continued use of the services 30 days after a posted change means you accept the change, and you may cancel if you object. SYNT imposes the same level of data protection on its sub-processors and remains responsible to you for their performance.
Registration
Some parts of the Website are available without registration. Using the services requires an account, for which you agree to provide true, accurate, current and complete information. If information is untrue, inaccurate or incomplete, or we have reasonable grounds to suspect so, SYNT may refuse registration or suspend access. Your information is stored and used as described in our privacy policy.
Plans and payment
Subscription fees are billed monthly according to your selected plan. For stores on Shopify, billing is processed through Shopify's app billing and governed by Shopify's terms. For all other stores, billing is processed by Stripe on SYNT's behalf. Plan tiers, limits and current pricing are shown on the pricing page and in your SYNT dashboard at signup and upgrade. SYNT may offer a free trial; continued use after the trial requires a paid plan.
Fees are non-refundable. Where a verified service issue warrants an adjustment, SYNT may at its discretion issue a service credit applied to future billing periods. Cancellations take effect at the end of the current billing period, and paid service continues through that date. You can cancel in the Shopify admin, by uninstalling SYNT, or by contacting us.
The pays-for-itself promise
If SYNT hasn't brought in at least what you paid in your first 60 days, tell us and your next month is free. Once per store, as a credit on your next bill, not a cash refund. The promise applies to new stores on a paid plan. To use it, email contact@synt.com within 14 days after your first 60 days on a paid plan. We reply within 5 business days.
Customer references
You grant SYNT a non-exclusive right to use your store's name, logo and aggregated, non-confidential performance results (for example subscriber counts and attributed revenue) in SYNT's marketing materials and case studies. You may opt out at any time, going forward, by emailing contact@synt.com; SYNT will stop new uses within 30 days of your opt-out.
Intellectual property
The trademarks, logos and slogans on the Website are the property of SYNT or their owners. Nothing on the Website grants a license to use them without written permission. You agree not to use the Website to infringe anyone's intellectual property, and SYNT may block access for repeat infringers.
Confidentiality
SYNT uses your confidential information only to perform the services or exercise its rights under these terms, takes reasonable precautions to prevent unauthorized disclosure, and uses industry-standard security measures. SYNT is not liable for damages caused by inadvertent breaches of confidentiality.
Third-party links and services
The Website may link to third-party sites and use third-party services. SYNT is not responsible for their content, availability, performance or security, or for any transaction you make with them. Questions about third-party products should go to the third party.
Service levels
SYNT aims for 99% uptime of the Website, but this is not a guarantee. If service standards are not met, SYNT may at its discretion issue credits for the period lost, applied to your monthly bill.
Notices
You agree to receive notices from SYNT on the Website, by email to the address you provided, or by other contact details you gave us. Keep your contact details up to date.
Limitation of liability
To the fullest extent permitted by law, neither SYNT nor its affiliates will be liable under any theory of liability (contract, tort, negligence or otherwise) for any indirect, incidental, special, consequential, punitive or exemplary damages, including lost revenue, profits, goodwill, use or data, even if advised of the possibility, arising from or relating to the Website, the services or these terms.
Indemnity
You agree to indemnify, defend and hold harmless SYNT and its affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from claims, liabilities, damages, losses, costs and fees (including reasonable attorneys' fees) arising from your use of the Website or services, your violation of these terms, or your violation of any third party's rights.
Where the services are offered
SYNT offers its services in the United States. If you use the Website from elsewhere, you do so on your own initiative and are responsible for complying with local law.
Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising from these terms or the services will be brought in the state or federal courts located in Travis County, Texas, and you and SYNT consent to their jurisdiction.
Termination
These terms apply while you use the services. You can end them at any time by cancelling and deleting your account. SYNT may suspend or end services and accounts that violate these terms.
Questions and complaints
Questions, complaints and legal notices: contact@synt.com. We aim to acknowledge within 5 business days and resolve within 30 days.
Comments and submissions
Anything you submit must not violate third-party rights or be unlawful, abusive or harmful. You are responsible for what you submit.
Disclaimer
SYNT's services are provided "as is" and "as available" without warranties of any kind, express or implied. We cannot guarantee that the services or servers are free of viruses or other harmful components.
Severability, entire agreement and changes
If any provision is found unenforceable, the rest remain in force. These terms are the entire agreement between you and SYNT about the Website and services and replace prior agreements. SYNT may update these terms; continued use after changes are posted means you accept them.